1. Services
Cience Tech offers real estate lead generation and referral services to agents and brokers (“Agents”). By using our services, you agree to abide by these Terms and Conditions.

2. Lead/Referral Acceptance
Agents have 24 hours to accept or reject leads/referrals. If no action is taken within this period, the lead is automatically accepted.

3. Fees and Payments

Membership Fee: A non-refundable fee is required to join Cience Tech, with the amount based on your selected membership plan.
Referral Fee: A referral fee is charged upon successful client acquisition. The fee structure depends on your membership level.
Payment Terms: Referral fees must be paid within 14 days of closing and funding the transaction.

4. Refunds and Disputes

Membership Fee: Membership fees are generally non-refundable. However, exceptions may be made in certain cases. If you experience any issues with our services, please contact Cience Tech support.
Referral Fee Disputes: Chargebacks or billing disputes must be reported within 7 days of the transaction. For Pro Plan members, disputes must be reported within 3 days via text, call, or email. Failing to notify Cience Tech before disputing a chargeback with your credit card company will result in a $250 administrative fee and may also incur attorney and collection fees.

Refund Eligibility
Refunds may be considered under these conditions:

Inaccurate Lead Information: If the lead details provided are proven to be inaccurate and cannot be replaced within 60 days of membership.
No Leads Provided: If no leads are provided within the first 60 days of membership.

To be eligible for a refund, report concerns about inaccurate leads or lead shortages within the specified timeframes (3 days for Pro Plan, 7 days for Starter/Elite Plan). Contact us via phone or email at Support@ciencetech.com 

Refund Process
Submit refund requests in writing by emailing supportSales@ciencetech.com, including all relevant details and supporting documentation.

5. Term and Termination
This agreement automatically renews annually when the membership fee is paid. Either party may terminate with 120 days’ written notice. Termination does not relieve any outstanding compensation for accepted leads.

6. Confidentiality
All information shared through Cience Tech is confidential and will not be disclosed to third parties unless legally required or with explicit consent.

7. Limitation of Liability
Cience Tech is not responsible for any indirect, special, or consequential damages arising from the use of its services.

8. Dispute Resolution
Any disputes will be resolved through binding arbitration in line with the rules of the American Arbitration Association.

9. Changes to Terms
Cience Tech reserves the right to modify these Terms and Conditions. Continued use of our services indicates acceptance of any updates.

By using Cience Tech, you confirm that you have read, understood, and agreed to these Terms and Conditions.